2008-12-05T11:11:20-08:00
harassment termsofservice threat tos violent_threat
26257
601
15794
false
true
false
true
17173
7
1
2009-11-30T16:55:23-08:00
crystal
17868
Harassment and violent threats
2010-02-05T14:06:44-08:00
<p>Twitter is a content provider and not a mediator. As such, we will not get involved in personal disputes. We provide you with the power to <a href="http://twitter.zendesk.com/forums/10711/entries/15355" title="Blocking and Un-following Help Page">block users</a> from contacting you or appearing in your timeline. If another user is bothering you, we recommend you block them.<br /><br />Due to the sensitive nature of these claims, we will need to deal directly with either the user affected, or a party legally authorized to act on their behalf.</p>
<p> </p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="font-size: 17px; font-weight: bold; line-height: normal; color: #444444;">What is a violent threat?</span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><br />Violent threats are against Twitter's Terms of Service. Twitter doesn't allow violent threats or content directed toward people if it is SPECIFIC, PHYSICAL, and VIOLENT. A violent threat must contain the following:</p>
<ul>
<li><span style="font-weight: bold;">Specificity</span> (time and location where violent event is said to take place)</li>
<li><span style="font-weight: bold;">Physicality</span> (description of what is to take place physically)</li>
<li><span style="font-weight: bold;">Violence</span> (the event described intended to do harm)</li>
</ul>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px;">An update must contain all three of the items described above to qualify as a Terms of Service violation.<br /><strong>If you feel there is immediate danger we urge you to call 911, or your local emergency services, at once.</strong></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px;"> </p>
<p><span style="line-height: normal; ">
<h2 style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 11px; margin-right: 0px; margin-left: 0px; font-size: 1.4em; margin-bottom: 2px; font-weight: bold; color: #444444; ">How do I report a violent threat?<br style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; " /></h2>
</span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "></span></span></span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">Twitter Support, specifically the Terms of Service group, handles violent threat complaints. To report a violent threat, please visit <a href="http://twitter.com/help">Twitter Support</a> and file a request. If you're logged into Twitter, you can visit Twitter Support directly from your twitter account by clicking the help link in the top navigation bar. <a href="http://help.twitter.com/tickets/new" title="Submit a help request">Submit a request</a> <span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"></span></span>and choose "reporting violent threats" from the drop down box. In your request, include the following information:</p>
<ul>
<li><span style="line-height: normal; ">Your username</span>,<br /></li>
<li><span style="line-height: normal; ">The username of the person threatening or making violent statements toward you</span>, and<br /></li>
<li><span style="line-height: normal; ">Links to the threatening/violent status updates (like so: http://twitter.com/pankaj/status/2034269889). Please see <a href="http://help.twitter.com/forums/10711/entries/80586" title="How to Find a Tweet's Status Link">this help page</a> for detailed instructions on finding a Tweet's status link. <br /></span></li>
</ul>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "><span style="line-height: 16px; "></span></span></span></span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">Once you've submitted your ticket, we'll email you a ticket confirmation. You can check on your ticket status anytime by visiting your Twitter Support home page and clicking "<span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "><span style="line-height: 16px; "><a href="http://help.twitter.com/requests">Check on your existing requests.</a></span></span></span></span>" If you're unable to submit a request through our Support form, please send an email with the information described above to terms@twitter.com.</p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">For issues involving impersonation, please visit our <a href="http://help.twitter.com/forums/26257/entries/18366" title="Impersonation Policy Help Page">Impersonation Help Page</a>. For issues involving privacy violations and the unauthorized posting of personal information, please visit our <a href="http://help.twitter.com/forums/26257/entries/18368" title="Privacy Violations Help Page">Privacy Violations Help Page</a>.</p>
<p>We cannot provide you with any information on the offending account without a subpoena. Law enforcement officers can <a href="http://help.twitter.com/forums/26257/entries/41949" title="Guidelines for Law Enforcement">click here</a> for information on submitting a subpoena.</p>
<p>Twitter is a content provider and not a mediator. As such, we will not get involved in personal disputes. We provide you with the power to <a href="http://twitter.zendesk.com/forums/10711/entries/15355" title="Blocking and Un-following Help Page">block users</a> from contacting you or appearing in your timeline. If another user is bothering you, we recommend you block them.<br /><br />Due to the sensitive nature of these claims, we will need to deal directly with either the user affected, or a party legally authorized to act on their behalf.</p>
<p> </p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="font-size: 17px; font-weight: bold; line-height: normal; color: #444444;">What is a violent threat?</span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><br />Violent threats are against Twitter's Terms of Service. Twitter doesn't allow violent threats or content directed toward people if it is SPECIFIC, PHYSICAL, and VIOLENT. A violent threat must contain the following:</p>
<ul>
<li><span style="font-weight: bold;">Specificity</span> (time and location where violent event is said to take place)</li>
<li><span style="font-weight: bold;">Physicality</span> (description of what is to take place physically)</li>
<li><span style="font-weight: bold;">Violence</span> (the event described intended to do harm)</li>
</ul>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px;">An update must contain all three of the items described above to qualify as a Terms of Service violation.<br /><strong>If you feel there is immediate danger we urge you to call 911, or your local emergency services, at once.</strong></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px;"> </p>
<p><span style="line-height: normal; ">
<h2 style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 11px; margin-right: 0px; margin-left: 0px; font-size: 1.4em; margin-bottom: 2px; font-weight: bold; color: #444444; ">How do I report a violent threat?<br style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; " /></h2>
</span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "></span></span></span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">Twitter Support, specifically the Terms of Service group, handles violent threat complaints. To report a violent threat, please visit <a href="http://twitter.com/help">Twitter Support</a> and file a request. If you're logged into Twitter, you can visit Twitter Support directly from your twitter account by clicking the help link in the top navigation bar. <a href="http://help.twitter.com/tickets/new" title="Submit a help request">Submit a request</a> <span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"></span></span>and choose "reporting violent threats" from the drop down box. In your request, include the following information:</p>
<ul>
<li><span style="line-height: normal; ">Your username</span>,<br /></li>
<li><span style="line-height: normal; ">The username of the person threatening or making violent statements toward you</span>, and<br /></li>
<li><span style="line-height: normal; ">Links to the threatening/violent status updates (like so: <a href="http://twitter.com/pankaj/status/2034269889">http://twitter.com/pankaj/status/2034269889</a>). Please see <a href="http://help.twitter.com/forums/10711/entries/80586" title="How to Find a Tweet's Status Link">this help page</a> for detailed instructions on finding a Tweet's status link. <br /></span></li>
</ul>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; "><span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "><span style="line-height: 16px; "></span></span></span></span></p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">Once you've submitted your ticket, we'll email you a ticket confirmation. You can check on your ticket status anytime by visiting your Twitter Support home page and clicking "<span style="line-height: normal; "><span style="font-weight: bold; padding: 0px; margin: 0px;"><span style="font-weight: normal; "><span style="line-height: 16px; "><a href="http://help.twitter.com/requests">Check on your existing requests.</a></span></span></span></span>" If you're unable to submit a request through our Support form, please send an email with the information described above to <a href="mailto:terms@twitter.com">terms@twitter.com</a>.</p>
<p style="color: #333333; clear: left; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; font-size: 1em; line-height: 1.4em; margin-top: 0px; text-align: left; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; ">For issues involving impersonation, please visit our <a href="http://help.twitter.com/forums/26257/entries/18366" title="Impersonation Policy Help Page">Impersonation Help Page</a>. For issues involving privacy violations and the unauthorized posting of personal information, please visit our <a href="http://help.twitter.com/forums/26257/entries/18368" title="Privacy Violations Help Page">Privacy Violations Help Page</a>.</p>
<p>We cannot provide you with any information on the offending account without a subpoena. Law enforcement officers can <a href="http://help.twitter.com/forums/26257/entries/41949" title="Guidelines for Law Enforcement">click here</a> for information on submitting a subpoena.</p>
2008-12-05T11:11:20-08:00
15794
26257
17173
2009-11-30T16:55:23-08:00
17868