2008-12-05T10:37:47-08:00 account_creation brand copyright impersonation malware mass phishing privacy rules serial squatting threat tos trademark violence 26257 1317 15789 false true false true 17167 1 1 2009-11-17T18:00:20-08:00 crystal 17868 Filing Terms of Service or Rules complaints 2009-11-17T18:00:20-08:00 <h1>Terms of Service and Rules Violations</h1> <p>The Twitter Trust &amp; Safety group responds to violations of the <a href="http://help.twitter.com/forums/26257/entries/18311">Twitter Rules</a> and <a href="http://twitter.com/terms">Terms of Service</a>. Using the information below, find out what constitutes a violation, and what information you'll need to provide to get the quickest resolution to a problem.</p> <p>&nbsp;</p> <h3>Copyright Complaints</h3> <p>Copyright complaints concern the unauthorized distribution or republishing of material protected by copyright law. In order for something to be removed for copyright purposes, we must receive a DMCA take-down notice by email, mail or fax. Please find the full procedure, and our contact information, on the <a href="http://help.twitter.com/forums/26257/entries/15795">Filing a Copyright Complaint or DMCA Take-Down Notice Page.&nbsp;</a></p> <p>&nbsp;</p> <h3>Impersonation</h3> <p>Non-parody impersonation is a violation of the Twitter Rules. The standard for defining parody is "would a reasonable person be aware that it's a joke?” An account may be guilty of impersonation if it confuses or misleads others—accounts with the clear INTENT to confuse or mislead will be permanently suspended. To report impersonation, follow the steps listed in our <a href="http://help.twitter.com/forums/26257/entries/18366">Impersonation Policy</a>.</p> <p>&nbsp;</p> <h3>Brand and Trademark Complaints<br /></h3> <p>Twitter supports company brands and honors legal trademark. If an account appears to be falsely affiliated with your company or business, Twitter will work with you to resolve the problem. Follow the steps listed in our <a href="http://help.twitter.com/forums/26257/entries/18367">Trademark Policy</a> to report a problem.</p> <p>&nbsp;</p> <h3>Breach of Privacy</h3> <p>Posting someone else's private identifying information on Twitter is considered a Terms of Service violation. If your private information has been posted by another user, we will take action to remove it. Private information includes credit card information, social security number, private phone numbers, or otherwise non-public, unattainable information. Review our <a href="http://help.twitter.com/forums/26257/entries/18368">Privacy Violation guidelines</a> to find out what information you need when filing a request to remove private information from Twitter.</p> <p>&nbsp;</p> <h3>Violent Threats</h3> <p>Twitter doesn't allow violent threats or content directed toward people if it is SPECIFIC, PHYSICAL, and VIOLENT. Twitter looks for SPECIFICITY (time and location where violent event is said to take place) PHYSICALITY (description of what is to take place physically) and VIOLENCE (is the event described is intended to do harm). Our <a href="http://help.twitter.com/forums/26257/entries/15794">help page on harassment and violent threats</a> has information on how to report this.</p> <p>&nbsp;</p> <h3>Name Squatting</h3> <p>Username squatting is against the Twitter Rules.&nbsp; Name squatting and "username for sale" accounts will be permanently suspended. Attempts to sell or extort other forms of payment in exchange for user names will result in permanent account suspension. Accounts that are inactive for more than 6 months may be removed without further notice. To report user name squatting, please consult our <a href="http://help.twitter.com/forums/26257/entries/18370">Name Squatting Policy.</a><br /></p> <h3>Spam</h3> <p>You can now report spam directly from the user profile page; find out how on the <a href="http://help.twitter.com/forums/26810/entries/64986" title="Reporting Spam on Twitter">Reporting Spam on Twitter help page</a>. The Twitter Rules describes what behaviors indicate spam. Using the Twitter service for the purpose of spamming is considered a violation and may result in permanent account suspension. What constitutes “spamming” evolves as we respond to new tricks and tactics by spammers; the Twitter Rules will be updated with the current spam policy. If your account has been suspended, find out why and what to do, on the <a href="http://help.twitter.com/forums/26257/entries/15790" title="Contesting Account Suspension">Contesting Account Suspension page</a>.</p> <p>&nbsp;</p> <h3>Malware/Phishing</h3> <p>Publishing or linking to malicious content intended to damage or disrupt another person’s browser or computer, or to compromise a person’s privacy, is a Rules violation that will result in permanent suspension. Malware/phishing links are automatically removed from Twitter. To report malware or phishing, please<a href="../../../../requests/new" title="New Help Request"> file a support ticket.</a></p> <p>&nbsp;</p> <h3>Mass or Serial Account creation</h3> <p>There are legitimate reasons why users may have multiple accounts. Serial account creation without prior approval, however, is not allowed. Please<a href="../../../../requests/new" title="New Help Request"> file a support ticket</a> if you would like permission for creating a series of accounts. Include the list of accounts and your planned use of each account; accounts with overlapping use cases and names are generally not approved.</p> <p>&nbsp;</p> <h3>Unlawful Use</h3> <p>Twitter prohibits the use our service for any unlawful purposes or for promotion of illegal activities. Report unlawful use by submitting a request to the Terms of Service group with specific links and/or other evidence of unlawful use.</p> <p>&nbsp;</p> <h3>Child Pornography</h3> <p>We do not tolerate child pornography on Twitter. When we are made aware of such images promoting or encouraging child pornography they will be removed from the site without further notice; we permanently suspend accounts containing updates with links to child pornography. The <a href="http://help.twitter.com/forums/26257/entries/37370" title="Reporting Child Pornography">Reporting Child Pornography</a> has information on how to report these violations to us.</p> <p>&nbsp;</p> <h3>Pornography</h3> <p>Obscene or pornographic images in either user profile pictures or user backgrounds will be removed. Report such images by <a href="http://help.twitter.com/tickets/new">submitting a request</a> to the Terms of Service group. Please be sure to include links to the profile in violation.</p> <p>&nbsp;</p> <h1>Reporting Terms of Service and Twitter Rules Violations</h1> <p>Each of the above help pages has contact information for the Twitter Trust &amp; Safety group. If you don't have a Twitter account or can't submit a ticket through our web form, send a request to our team at terms@twitter.com.</p> <h1>Terms of Service and Rules Violations</h1> <p>The Twitter Trust & Safety group responds to violations of the <a href="http://help.twitter.com/forums/26257/entries/18311">Twitter Rules</a> and <a href="http://twitter.com/terms">Terms of Service</a>. Using the information below, find out what constitutes a violation, and what information you'll need to provide to get the quickest resolution to a problem.</p> <p>&nbsp;</p> <h3>Copyright Complaints</h3> <p>Copyright complaints concern the unauthorized distribution or republishing of material protected by copyright law. In order for something to be removed for copyright purposes, we must receive a DMCA take-down notice by email, mail or fax. Please find the full procedure, and our contact information, on the <a href="http://help.twitter.com/forums/26257/entries/15795">Filing a Copyright Complaint or DMCA Take-Down Notice Page.&nbsp;</a></p> <p>&nbsp;</p> <h3>Impersonation</h3> <p>Non-parody impersonation is a violation of the Twitter Rules. The standard for defining parody is "would a reasonable person be aware that it's a joke?” An account may be guilty of impersonation if it confuses or misleads others—accounts with the clear INTENT to confuse or mislead will be permanently suspended. To report impersonation, follow the steps listed in our <a href="http://help.twitter.com/forums/26257/entries/18366">Impersonation Policy</a>.</p> <p>&nbsp;</p> <h3>Brand and Trademark Complaints<br /></h3> <p>Twitter supports company brands and honors legal trademark. If an account appears to be falsely affiliated with your company or business, Twitter will work with you to resolve the problem. Follow the steps listed in our <a href="http://help.twitter.com/forums/26257/entries/18367">Trademark Policy</a> to report a problem.</p> <p>&nbsp;</p> <h3>Breach of Privacy</h3> <p>Posting someone else's private identifying information on Twitter is considered a Terms of Service violation. If your private information has been posted by another user, we will take action to remove it. Private information includes credit card information, social security number, private phone numbers, or otherwise non-public, unattainable information. Review our <a href="http://help.twitter.com/forums/26257/entries/18368">Privacy Violation guidelines</a> to find out what information you need when filing a request to remove private information from Twitter.</p> <p>&nbsp;</p> <h3>Violent Threats</h3> <p>Twitter doesn't allow violent threats or content directed toward people if it is SPECIFIC, PHYSICAL, and VIOLENT. Twitter looks for SPECIFICITY (time and location where violent event is said to take place) PHYSICALITY (description of what is to take place physically) and VIOLENCE (is the event described is intended to do harm). Our <a href="http://help.twitter.com/forums/26257/entries/15794">help page on harassment and violent threats</a> has information on how to report this.</p> <p>&nbsp;</p> <h3>Name Squatting</h3> <p>Username squatting is against the Twitter Rules.&nbsp; Name squatting and "username for sale" accounts will be permanently suspended. Attempts to sell or extort other forms of payment in exchange for user names will result in permanent account suspension. Accounts that are inactive for more than 6 months may be removed without further notice. To report user name squatting, please consult our <a href="http://help.twitter.com/forums/26257/entries/18370">Name Squatting Policy.</a><br /></p> <h3>Spam</h3> <p>You can now report spam directly from the user profile page; find out how on the <a href="http://help.twitter.com/forums/26810/entries/64986" title="Reporting Spam on Twitter">Reporting Spam on Twitter help page</a>. The Twitter Rules describes what behaviors indicate spam. Using the Twitter service for the purpose of spamming is considered a violation and may result in permanent account suspension. What constitutes “spamming” evolves as we respond to new tricks and tactics by spammers; the Twitter Rules will be updated with the current spam policy. If your account has been suspended, find out why and what to do, on the <a href="http://help.twitter.com/forums/26257/entries/15790" title="Contesting Account Suspension">Contesting Account Suspension page</a>.</p> <p>&nbsp;</p> <h3>Malware/Phishing</h3> <p>Publishing or linking to malicious content intended to damage or disrupt another person’s browser or computer, or to compromise a person’s privacy, is a Rules violation that will result in permanent suspension. Malware/phishing links are automatically removed from Twitter. To report malware or phishing, please<a href="../../../../requests/new" title="New Help Request"> file a support ticket.</a></p> <p>&nbsp;</p> <h3>Mass or Serial Account creation</h3> <p>There are legitimate reasons why users may have multiple accounts. Serial account creation without prior approval, however, is not allowed. Please<a href="../../../../requests/new" title="New Help Request"> file a support ticket</a> if you would like permission for creating a series of accounts. Include the list of accounts and your planned use of each account; accounts with overlapping use cases and names are generally not approved.</p> <p>&nbsp;</p> <h3>Unlawful Use</h3> <p>Twitter prohibits the use our service for any unlawful purposes or for promotion of illegal activities. Report unlawful use by submitting a request to the Terms of Service group with specific links and/or other evidence of unlawful use.</p> <p>&nbsp;</p> <h3>Child Pornography</h3> <p>We do not tolerate child pornography on Twitter. When we are made aware of such images promoting or encouraging child pornography they will be removed from the site without further notice; we permanently suspend accounts containing updates with links to child pornography. The <a href="http://help.twitter.com/forums/26257/entries/37370" title="Reporting Child Pornography">Reporting Child Pornography</a> has information on how to report these violations to us.</p> <p>&nbsp;</p> <h3>Pornography</h3> <p>Obscene or pornographic images in either user profile pictures or user backgrounds will be removed. Report such images by <a href="http://help.twitter.com/tickets/new">submitting a request</a> to the Terms of Service group. Please be sure to include links to the profile in violation.</p> <p>&nbsp;</p> <h1>Reporting Terms of Service and Twitter Rules Violations</h1> <p>Each of the above help pages has contact information for the Twitter Trust & Safety group. If you don't have a Twitter account or can't submit a ticket through our web form, send a request to our team at <a href="mailto:terms@twitter.com">terms@twitter.com</a>.</p> 2008-12-05T10:37:47-08:00 15789 26257 17167 2009-11-17T18:00:20-08:00 17868